Returns & Refunds Policy

At Whittworks Studio, we are a small family-run UK business specialising in personalised sublimation gifts and apparel. Every order is created with care, and we want you to be happy with your purchase.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return, items must be:

Unused and in their original condition
Returned in original packaging where possible
Accompanied by proof of purchase or order number

Please contact us before returning any item so we can help arrange the return process.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method. Please allow 5–10 working days for funds to appear in your account, depending on your payment provider.

Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Personalised & Custom-Made Items

As many of our products are custom-made and personalised to your requirements, these items are non-refundable and non-returnable, unless they arrive faulty, damaged, or there has been an error on our part.

This includes personalised items such as (but not limited to):

Personalised apparel
Custom mugs
Personalised keyrings
Tote bags
Air fresheners
Slate décor and wall plaques
Caravan and camping gifts
Any bespoke or made-to-order products

Please double-check all spelling, dates, names, sizing, colours, and customisation details before placing your order, as we create products using the information provided by you.

Faulty, Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you have received the wrong item, please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will work with you to resolve the issue as quickly as possible and may offer a replacement, exchange, or refund where appropriate.

Return Postage Costs

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked postal service, as we cannot be responsible for returned items lost in transit.

Exchanges

We are happy to offer exchanges on non-personalised items returned within 14 days, subject to stock availability and the item being returned in unused condition.

Unfortunately, personalised or custom-made items cannot be exchanged unless faulty or incorrect.

Email: sj.whitt@whittworksstudio.com
Business Name: Whittworks studio Custom prints

Whittworks Studio Custom Prints

sj.whitt@whittworksstudio.com