Last Updated: 15.06.2026

At Whittworks Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

We are a small family-run UK business specialising in personalised gifts and sublimation products, and we only use your information where necessary to provide our products and services.

1. Information We Collect

When you place an order, contact us, or browse our website, we may collect the following information:

Personal Information

Name
Billing and delivery address
Email address
Phone number (if provided)
Payment details (processed securely by third-party payment providers)

Order Information

Details of products purchased
Personalisation details submitted by you
Uploaded images or files for personalised products

Website Usage Information

We may automatically collect limited information such as:

IP address
Browser type
Device information
Website usage data through cookies

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Create personalised products using the information and images you provide
Contact you regarding your order
Provide customer support
Improve our website and services
Meet legal and accounting obligations

We only collect information necessary to run our business and fulfil your order.

3. Personalised Products & Uploaded Images

When you upload photos, text, or custom details for personalised products, you confirm that:

You have permission to use any uploaded images or content
The content does not infringe copyright or intellectual property rights
The content is suitable for printing and lawful to use

Uploaded images and custom details are used solely to create your personalised order.

4. Payment Information

We do not store or have access to your full payment details.

Payments are processed securely through trusted third-party payment providers used by our website platform.

5. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share necessary information only with trusted third parties where required to operate our business, including:

Delivery providers (to ship your order)
Payment providers (to process payments securely)
Website and hosting providers

These providers only receive information necessary to perform their services.

6. Data Retention

We retain order information only for as long as necessary to:

Fulfil orders
Handle customer service enquiries
Meet legal, tax, and accounting obligations

Uploaded images used for personalised products may be stored for a reasonable period for customer support, reprints, or order issues unless deletion is requested.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data where legally possible
Object to or restrict certain data processing
Withdraw consent where applicable

To request access to your data, please contact us using the details below.

8. Cookies

Our website may use cookies to improve your browsing experience and help our website function properly.

Cookies may be used for:

Website functionality
Analytics and website performance
Shopping cart functionality

You can manage cookie preferences through your browser settings.

9. Security

We take reasonable measures to protect your information from unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage method can be guaranteed completely secure.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Business Name: Whittworks Studio
Email: sj.whitt@whittworksstudio.com
Location: United Kingdom

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. Any updates will be posted on this page.